Technical Support

Cybern Consulting Group provides high quality technical support role that implements strong interpersonal and administrative skills to ensure resolutions to hardware, software, and procedural processes.  Responsibilities to include:

  • Provide resolutions for associates by isolating problems, researching solutions, and conducting them through corrective steps.
  • Properly document accurate and detailed information regarding issues, troubleshooting steps, and resolutions or escalations.
  • Utilize probing questions to detect the root cause of an issue to initiate a specific troubleshooting process.
  • Investigate current system information, updates, and outages to stay current with policies and procedures.
  • Maintain strong verbal communication and customer service skills under escalations of emergency and non-emergency situations.
  • Execute an accurate and efficient troubleshooting process to conclude resolutions for each issue.
  • Identify and reports problem trends with analysts to track and resolve current, and future problems.
  • Provide technical support to corporate associates via email and other means of communication.

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